Terms and Conditions

Last updated May 1, 2026

REFUNDS
All sales are final. No refunds will be issued.

All deposits and full payments made toward a puppy are non-refundable and non-transferable, except as outlined below.

Reservation Deposits

A RESERVATION DEPOSIT pays for the service of adding you to our reservation list and maintaining your place on it. When you adopt a puppy, A RESERVATION DEPOSIT is applied toward that puppyā€™s purchase price. All RESERVATION DEPOSITS are non-refundable for any reason.

A RESERVATION DEPOSIT is valid for one year from the date we receive it and allows you to reserve a spot in one litter at a time. During that year, A RESERVATION DEPOSIT may be transferred up to three times to another available puppy or to a current or future litter with an opening. Any unused reservation expires one year after we receive the original payment. Transferring A RESERVATION DEPOSIT does not extend the expiration date.

Once you select a specific puppy, A RESERVATION DEPOSIT may be transferred only while that puppy is under 8 weeks old, provided the reservation is still active and you have a transfer remaining. A RESERVATION DEPOSIT becomes non-transferable when the selected puppy reaches 8 weeks of age. If you select a puppy who is already 8 weeks or older, A RESERVATION DEPOSIT becomes non-transferable when you make your selection.

We encourage families to reserve 3ā€“6 months before they hope to bring a puppy home. Reserving early can help you secure an earlier selection position in your preferred litter.

Deposits on Available Puppies
A deposit placed on a puppy listed as AVAILABLE on our website is considered payment for the service of reserving that specific puppy, regardless of the puppyā€™s age.

Once placed, the puppy is removed from availability and held exclusively for that family.

The remaining balance for an available puppy is due within three (3) business days of placing the deposit. If the remaining balance is not received within this timeframe, we reserve the right to release the puppy back to availability without further notice, and the deposit will remain non-refundable and non-transferable.

This deposit is non-refundable and non-transferable, as it is applied to the service of reserving the puppy, not solely for the physical transfer of the puppy.

Full Payments
Any puppy that has been paid in full is considered reserved and held specifically for that family. Full payments are non-refundable and non-transferable, regardless of the puppyā€™s age.

Acknowledgment of Terms
By placing a deposit or completing a purchase, you acknowledge and agree that:

  • All deposits and full payments are non-refundable
  • RESERVATION DEPOSITS are payment for the service of being added to and maintained on our reservation list, not for a specific puppy
  • Deposits placed on AVAILABLE puppies are payment for the service of reserving and holding that specific puppy
  • The remaining balance for AVAILABLE puppies is due within three (3) business days of deposit placement
  • Once a selected puppy reaches 8 weeks of age, any applied deposit becomes non-transferable
  • Full payment reserves a specific puppy and is final

Rehoming Support
We offer lifetime rehoming assistance to all of our families in the event they are no longer able to care for their puppy.

Please note: This service does not include any monetary compensation or refunds.

QUESTIONS
If you have any questions concerning our refund policy, please contact us at:

330-634-6376
info@preciouspupsusa.com